Privacy Policy
Last updated: Dicember 2025
Mayana Travel Co. (“Mayana Travel”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit mayanatravel.com (the “Website”) or interact with our services.
This policy is designed to comply with applicable data protection laws, including the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), the EU General Data Protection Regulation (GDPR), and other international privacy standards where applicable.
1. Data Controller
Mayana Travel Co.
Mexico
Email: hola@mayanatravel.com
For any privacy-related questions or requests, please contact us using the email above.
2. Information We Collect
We collect only the information necessary to provide a refined and secure experience.
a) Information You Provide Voluntarily
When you contact us or submit an inquiry, we may collect:
- Full name
- Email address
- Phone number (if provided)
- Travel or property-related inquiry details
- Any other information you choose to share in your message
b) Automatically Collected Information
When you browse our Website, we may automatically collect:
- IP address (anonymized where applicable)
- Browser type and version
- Device type
- Pages visited and interaction data
- Date and time of access
This information is collected through cookies and similar technologies.
3. Purpose of Data Processing
We process your personal data for the following purposes:
- Responding to inquiries and requests
- Providing personalized travel and property-related information
- Improving our Website, services, and user experience
- Ensuring Website security and preventing spam or abuse
- Complying with legal and regulatory obligations
We do not sell or rent your personal data.
4. Legal Basis for Processing (GDPR)
Where applicable under GDPR, we rely on the following legal bases:
- Consent – when you submit a form or accept cookies
- Legitimate interest – to operate, improve, and secure our Website
- Legal obligation – when required by law
5. Third-Party Services
We use carefully selected third-party services to enhance performance and security.
Google Analytics
We use Google Analytics to analyze Website traffic and usage patterns. Google may process anonymized usage data on our behalf.
You can learn more here:
https://policies.google.com/privacy
Google reCAPTCHA
We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA analyzes user behavior to determine whether interactions are legitimate.
The use of reCAPTCHA is subject to Google’s:
- Privacy Policy: https://policies.google.com/privacy
- Terms of Service: https://policies.google.com/terms
6. WhatsApp Contact
Our Website may include a WhatsApp contact button to allow direct communication. We do not track WhatsApp interactions or collect data automatically through this feature. Any communication via WhatsApp is subject to WhatsApp’s own privacy policies.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to ensure optimal Website performance and a seamless browsing experience.
Types of Cookies We Use
- Essential cookies – required for basic Website functionality
- Analytics cookies – used to understand how visitors interact with our Website (Google Analytics)
- Security cookies – used to protect forms and prevent abuse (Google reCAPTCHA)
You can manage or withdraw your consent at any time via our cookie banner or browser settings.
8. Cookie Policy
Cookies are small text files stored on your device when you visit a website.
Managing Cookies
You may:
- Accept or reject cookies via our cookie consent banner
- Disable cookies in your browser settings
- Delete cookies already stored on your device
Please note that disabling certain cookies may affect Website functionality.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws. Inquiry data is periodically reviewed and securely deleted when no longer needed.
10. Data Transfers
Your information may be processed by service providers located outside Mexico (such as Google). In such cases, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to certain processing activities
- Request limitation of processing
To exercise your rights, please contact us at:
hola@mayanatravel.com
We will respond in accordance with applicable legal timeframes.
12. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
13. Children’s Privacy
Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a revised “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Mayana Travel Co.
Email: hola@mayanatravel.com
